Blog: I Hate Dial-Up
Sunday, May 10, 2009 at 01:22PM So here I am on this beautiful Mothers' Day and I'm trying to navigate the web using an antiquated computer and dial-up.
You see, my wireless broadband is kaput and AT&T has no sympathy and no sense of urgency. I have to wait until tomorrow for a repair person.
This has been going on since Friday morning, and hours of back and forth calling and disconnects have made me a monster.
The recordings, robots and unimpressive human contacts tell me that AT&T does not really value me as a customer.
The last representative, who had the great fortune to receive my fifteenth calling attempt, knew I was mad. I actually spelled it out for him: M-A-D, as in pissed to the limit of teed-off tolerance. He cheerfully rambled about my needing to answer a few questions to get my service restored.
Now, I had been at this same exercise for hours, but he had one script and it was only one script. And he was going to follow that script to the letter.
I had to sit there and take it. It was the only way to get service restored.
I won't go into how many calls I got from a "service restored to your satisfaction" robot. My service might have looked fixed to some switching station, but the fact was that nothing got fixed in over four hours of contact.
Their robot even phoned me while I was holding to speak to a person, because another robot just called to ask the same question. Call Waiting beeped me while I was on hold for a rep, so I had to hit zero for the new call and lost my place in line on the previous call.
Does this sound like a day at the amusement park? Yeah, sure it does.
The upshot is that the rep on my final call was fed up with me...but...he still had to say his final insult: "You will be contacted to answer a few questions regarding the customer service you've received..."
That's when I said: "I am finished answering questions. Don't you dare have anyone call about what kind of service I've received. Just get the damned thing fixed and leave me alone."
Then he mumbled something about thanking me for my time and thanking me for choosing AT&T.
Now I'm limping along with dial-up. Things are taking forever, and I keep getting error messages. And I keep getting cut-off. Is it revenge?
If this blog ever makes it on the page, I'll be stunned.
Adios.
Reader Comments (2)
Yes, dial up is no darn good
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